Free Expedited shipping on Canadian orders over $100 before tax
We generally ship next day, so your package will always arrive ASAP!
Our goal is to provide high quality supplements at fair prices. Our rates are as follows for orders under $100 before tax:
$10 Flat Rate, Expedited Parcel
We use Canada Post for our shipping needs
Due to the nature of shipping nutritional supplements (high weight packages), we may not always be able to deliver to certain areas within Canada at our $10 flat rate. Some limited services include:
- Rural areas
- Certain orders with minimums under $50 to Provinces such as Newfoundland or the Canadian Territories
- Orders over 10KG may have to be split in to multiple packages, which would incur separate shipping charges
It is our commitment to work with our customers to provide fair and reasonable prices. If you are interested in having a product shipped that may not qualify for our Flat Rate Prices, reach out to us at info@OracleNutrition.com and we will do our absolute best to provide a low-cost solution.
U.S or International Customers
Customers outside of Canada can contact us directly via our contact form so that we may work with you on a low cost shipping solution to your location.
Before we get to the legal jargon, please remember we are a small business and always work with our customers to provide the absolute best customer service possible! Although product issues and returns are very rare, we have never passed up on an opportunity to exceed our customer expectations in the past; just take a look at our website reviews if you need any more indication or evidence!
Please use our contact form or email email@example.com and provide your order number, along with the reason for return. Returns or exchanges are issued on a case by case basis dependent on the issue. In instances where the product seal appears broken, tampered or the package contents damaged, please include a picture with your email.
Return requests must be completed within 30 days of the initial shipment date from our store. If the product is determined to be damaged on arrival, we will refund or exchange the product(s) at our cost. If a product exchange or return is requested outside such circumstances, the customer will incur all additional costs of shipping including the return postage and full re-shipment postage rates that Oracle Nutrition pays (this will generally be more than our $10 flat rate shipping charge).
Please read the nutrition labels (included on our products' page) before purchasing to make sure the product is compatible with your dietary restrictions.
*Oracle Nutrition reserves the right to cancel, reject or refund any order that may fall outside our company policies. This includes price or stock corrections, along with orders that appear to be made from a fraudulent credit card or account. In such instances, we will contact the customer directly to try to provide a solution prior to shipment*